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Customer service

You do not want to contact us via the form? Then call us or send us a personal e-mail.


The fastest way to contact us is by phone. Call us at +41 44 86 248 17
during our business hours.


Send us an e-mail. We will answer you within 1-2 days.

Send an email


Office hours:
Monday to Friday from 09:00 to 11:30 and from 13:30 to 17:00. Excluding public holidays.

Pick-up times :
Thursday 14:00-19:00
Friday 14:00-18:00
Saturday 10:00-16:00

Are you a B2B dealer?

The payment modalities for B2B customers differ from the list/information on the right. Payment by invoice is possible in individual cases.

Please refer to your shopping cart or the order process for the currently valid options.

If you have any questions or would like to make individual arrangements, please do not hesitate to contact our customer service.

Shipping

Speed and transparency are our strengths! Thanks to our extensive experience in logistics and e-commerce, we know exactly what it takes to ensure that the products you order reach you as quickly as possible. You can check the status of your order online at any time. The numerous payment options make shopping easier - and with maximum security.

The following flat shipping rates will be charged:


Shipping method
Shipping
flat rate
Endusers:
Free shipping from
Dealers:
Free shipping from
Bulky goods (parcels >100cm, always payable)
Postpac Economy8 CHF199 CHF499 CHF20 CHF
Postpac Priority10 CHF299 CHF599 CHF22 CHF
Swiss-Express "Mond"20 CHF--32 CHF

FAQ

When/how will I receive my invoice?

Once you have paid for your order and it leaves our warehouse, you will receive your invoice as a digital PDF file by email. Please keep this document carefully so that you can refer to it in case of any complaints.


How do I get a refund for a return?

If you are not satisfied with our products, you have the option to return them 14 days after receipt. If the return is legitimate, the money will be refunded to your original payment method. For more information about returns, please see our Returns Guide.

View more information about the return


Why were not all ordered items delivered?

Even we can make mistakes. We are sorry if your order does not arrive in full. Please check first if your shipment arrived in several packages and one of them is still on the way. If an item is missing from a package, please contact our customer service directly. We will find a solution!